Paula Bramble
Data & Technical Delivery Specialist
About
Customer/client focused, solution driven, conscientious & persistent. A pragmatic forward thinker, highly respected in all aspects of data centric systems design, development, delivery & migration.
Highly motivated & naturally inquisitive I enjoy learning new skills & expanding my experience.
I have a broad capacity for understanding, from end-to-end technologies to commercial motives, enabling innovative solutions, effectively relayed at all levels, to varying complexity.
Agile advocate currently seeking interesting, remote working, data focused challenges.
Experience
Simply Data Solutions
Freelance SQL Developer (2018 – present)
Delivering cost effective data consultancy services, data solutions & data process streamlining to local small-medium business.
SQL Development – data migrations into SQL Server, including business acquisition data. T-SQL coding to evolve CRM solution (insurance industry), improving user experience alongside data quality & constraints.
PowerShell – Reporting Tool UI calling SQL stored procedures delivering BI/MI Report exports.
MS Excel – solutions to streamline data processes, control data quality, data transformations & basic to advanced user training.
Royal Navy & Royal Marines Charity
Data & Technical Delivery Manager (Jan 2020 – Sep 2023)
Data Management & Development – ensuring a structured & collaborative approach to data, communicated clearly with supporting documentation to users through to senior management team. Transforming data & developing imports/exports to support simplified processes & reconciliation between internal & external data sources across multiple teams & database systems.
Agile Project Management – leading data, IT application & technical development projects within the organisation & partner charities, from requirement gathering through to technical delivery.
Mentoring – championing the use of CRM’s & IT applications (by all staff) across the organisation. Developing technical competencies in others.
Process Evolution – collaborating to streamline and/or automate business processes throughout the organisation & partner charities.
Customer Value Development & Support Manager
Liberty Global (Virgin Media UK) (2011 – 2018)
People Management – managing team of 40 permanent and partner resource in design, development, delivery, support and maintenance of applications suite providing Intelligent CRM to 10,000+ contact centre user base, driving cross-sell, up-sell and customer retention through value reinvestment management.
Agile Development Life-Cycle – enabling deployment of a high volume of complex change and business growth initiatives on a monthly and interim basis, to time, quality and budget.
Data & Systems evolution – redesign of systems and underlying data models to relational, object oriented design with integration to Master Data Management systems. Design of new, simple, cost effective, low maintenance Customer Information system and decommission of legacy tools and platforms with no impact to service.
Financial Management – forecasting, Operational Budget Management and Long Range Planning (£m)
Partner Contract Negotiation – maximising value and quality resources
MI Technical Analyst Developer
RBS Insurance (2004 – 2011)
SQL Solutions – data analysis & reporting provision to MI & Decision Support teams for both in-house & third party clients in insurance sales & claims, predominantly travel & pet. Data Warehouse design & implementation of central data warehouse & MI reporting solution. Migration of data from 25 bespoke travel/pet insurance sales & claims systems across multiple technologies into common data model.
Solution Design – design lead on multi-client Travel Insurance Claims Management System with Emergency Medical Assistance (24/7 service)
Secure Systems Migration – migration of operational systems, including 24/7 service systems with 80Gb confidential data, from untrusted independent Hampshire network to RBS Edinburgh adhering to high data security regulations with only 30 minutes loss of service, facilitating closure of site
IT Manager and SQL DBA
Telequip Ltd (1996 – 2003)
IT Manager – infrastructure, hardware and software setup, config, support and maintenance
Solution Design & Development – designed and implemented CRM & job tracking systems including full billing system (SQL 7 database with MS Access/VBA front end integration) for reselling of outgoing, incoming (NGN) and mobile telephone calls including wholesale providers’ data imports, data processing and call price calculations to individual customer specific price plans, data output and billing, bespoke and third party applications integration.
Education & Training
Secondary Education to GCSE equiv.
Maths (A), English Language (B), Integrated Science (B x2), Rural Environmental Science (B) , Business Studies (B), English Literature (C), German (C)
Learning Tree Development
SQL Server 7 Certified Professional
SQL Server 2000
SQL Server Reporting Services
ITIL
SQL Server 2005
Prince 2
QA
Agile Software Development Concepts
BlackBaud
Raiser’s Edge Professional Certification
